Privacy Policy

1. Introduction

UseBotAI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered booking assistant service, including voice interactions, data processing, and related services.

2. Information We Collect

Personal Information

• Account information (name, email, phone number, company details)
• Billing and payment information
• Business information and service preferences
• Communication records and support interactions

Voice and Audio Data

• Voice recordings from customer calls
• Voice cloning samples and training data
• Audio transcriptions and language detection data
• Call metadata (duration, timestamp, phone numbers)

Usage Information

• Platform usage statistics and feature interactions
• API calls and integration data
• Device information and IP addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

• Service Delivery: Process bookings, manage appointments, and provide AI assistance
• Voice Processing: Train AI models, improve voice recognition, and enable voice cloning
• Platform Improvement: Enhance features, optimize performance, and develop new capabilities
• Communication: Send service updates, support responses, and billing notifications
• Security: Detect fraud, prevent abuse, and maintain system security
• Analytics: Generate usage insights and business intelligence
• Compliance: Meet legal obligations and regulatory requirements

4. Third-Party Integrations

ElevenLabs (Voice Processing)

We use ElevenLabs for voice cloning and speech synthesis. Voice data may be processed by ElevenLabs in accordance with their privacy policy. Voice samples are used solely for creating personalized AI voices for your business.

Twilio (Communication)

Phone calls and SMS services are powered by Twilio. Call metadata and routing information are processed according to Twilio's privacy standards and telecommunications regulations.

Payment Processors

Payment information is processed by Stripe and 2Checkout. We do not store complete payment card information on our servers.

5. Data Security

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Control: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2 Type II and industry security standards

6. Data Retention

• Account Data: Retained while your account is active and for 12 months after closure
• Voice Recordings: Stored for 24 months for quality and training purposes
• Booking Records: Maintained for 7 years for business and legal requirements
• Analytics Data: Aggregated data retained indefinitely for platform improvement
• Legal Hold: Data may be retained longer if required by law or legal proceedings

7. Your Rights and Choices

Data Access and Control

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Export your data in machine-readable format
• Restriction: Limit how we process your information

Communication Preferences

• Opt-out of marketing communications
• Control notification preferences
• Manage cookie settings

8. International Data Transfers

UseBotAI operates globally and may transfer data across borders. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Additional safeguards for sensitive jurisdictions
• Local data residency options for enterprise customers

9. Children's Privacy

UseBotAI is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and sending you an email notification. Changes become effective 30 days after posting, unless otherwise specified.